Process and Timetable for Returns

This part should answer the questions below:

• Do I have to return the item to get my money back?
• How many days do they have to send it back?
• Is there any way the item could get broken?
• Does the customer have to explain why they want to send the item back?

Types of Money Back

Say what kind of refund you will give. You can provide refunds in the following ways:

• Gift cards
• Replacement item/item of equal value
• Full refund
• Partial refund

Remember that a "100% money-back guarantee" means you will give the customer a full refund for the product or service they are returning.

Shipping Costs

If you offer shipping returns, your money-back policy needs to say who pays for it and what needs to be done with shipping or link to a shipping policy that does.

When choosing your money-back shipping process, you must answer questions like: Do you offer free shipping?

• Is free shipping only available in the same state, province, or region?
• Does the customer have to cover the cost of shipping?
• Do I have to return the item in the box it came in?

How to Get That Money Back or a New Item?

Submit Request Via Website

Attach Image

Get the item or Your money back!

To request a refund or exchange, don't hesitate to contact our customer service staff and include the following information: order number, shipping address, and reason for return

Being Reimbursed

As soon as we get your returned item and conduct a successful quality assurance inspection, we will promptly provide you with a refund for the entire purchase price.

Your refund could take longer than 14 business days to be reflected in your account, as processing periods vary widely amongst different payment processes.

Product Failures

Please notify our support staff immediately if you discover a defect in your purchase. Our staff will promptly replace any broken or worn-out components. Should any pickups be required, they will be handled at no cost by the courier services we recommend.

Budgetary Charges

If your package were sent to a member state of the European Union, you would receive a full refund, including applicable sales and taxes. Furniture Bazar does not issue refunds for any sales taxes or customs fees.

Refunding Purchases

Up to 14 days following delivery, you can request a refund on your purchase. You can cancel an order without incurring fees if the item is returned in its original, unused condition within 14 days of purchase. That includes being in its original packing and not having been opened.

As you can see above, this selection of custom sofas fromFurniture Bazar comes with longer guarantees to show how much you trust on our durability and reliability.